Popular Articles
How do I update my phone number/email address?
In order to update the phone number or email address associated to your Up2 Money account, an account member should follow these steps: Send us a request by email to support@up2.money Take a selfie of him/herself holding his/her ID near his/her face, ...
Am I eligible to open an account?
Companies across Europe use Up2 Money to provide banking accounts to their customers or employees. If you've been invited to open an account via Up2 Money, you just need to meet the following conditions: You are 18 years of age or older You live in a ...
Where can I learn more about Up2 Money's e-money license?
The financial services that Up2 Money offers are operated by our financial partner, a registered Electronic Money institution, an EBA-STEP2 Primary European Bank SEPA Direct Participant, a Principal Member for Mastercard Issuing, regulated and ...
Why am I being asked to verify my identity?
ID verification is required to secure your accounts and prevent fraud. Verifying your identity, and linking that ID to your phone and your 6 digit PIN code lets Up2 Money check it's really you every time you login to your account or confirm payments ...
Which types of businesses does Up2 Money restrict?
Up2 Money builds infrastructure for businesses to embed financial services. While most types of companies can embed banking services with Up2 Money, some aren't allowed to. This decision has nothing to do with whether we "like" or "dislike" a certain ...