How do I close my account?

How do I close my account?

Thanks for being a part of Up2 Money, we're sorry to see you go!

In order to close your account, an account administrator should follow these steps:
  1. Send an email to support@up2.money indicating their wish to permanently close the account.
  2. If you have multiple accounts, please indicate the account number you wish to close.

Please note, once your account is closed, this action cannot be reversed. The following will be canceled: your cards, direct debit mandates, standing orders. You won’t be able to add new members. All incoming credit transfers will be returned.

Please note that once your account closing is started :
  1. Your cards, direct debit mandates, standing orders will be cancelled;
  2. You will not be able to add new members;
  3. All incoming credit transfers will be returned.

For one year, you will still be able to access your account and its account statements, and you will still be able to transfer funds to the IBAN of your choice (as long as your account balance is above €0).

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