What banking fees may be charged to my account?
Up2 Money, and like any other financial institution, charges some fees to the end-customer on specific transactions and operations to cover for costs.
Some of these fees are related to the use of the Up2 Money card (unless negotiated otherwise with our partner):
- Cash withdrawals at ATMs in France and the SEPA area: €1.
- Cash withdrawals at ATMs outside the SEPA area: 2% of the amount withdrawn.
- Payment for goods and services in shops or remotely outside the SEPA area: 2% of the amount paid.
On the date of signature of this Agreement, the SEPA area includes: all European Union countries, the United Kingdom, Iceland, Liechtenstein, Norway and Switzerland.
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How can I check my billing?
You can check all your invoices from your account's Billing tab: Log in to your Up2 Money account. Click on the Account tab and then click on Billing. Click on INVOICE-period to download the invoice corresponding to the billing period. Please note ...
How do I close my account?
Thanks for being a part of Up2 Money, we're sorry to see you go! In order to close your account, an account administrator should follow these steps: Send an email to support@up2.money indicating their wish to permanently close the account. If you ...
How do I update my phone number/email address?
In order to update the phone number or email address associated to your Up2 Money account, an account member should follow these steps: Send us a request by email to support@up2.money Take a selfie of him/herself holding his/her ID near his/her face, ...
I forgot my passcode, how can I set up a new one?
If you need to reset your passcode please follow these steps: When asked for a passcode click on I forgot my passcode. Choose your new passcode*. Our support team will call you in the next 72 hours to verify your identity (sometimes we might request ...