What are the card limits of my company account?
You can check your card limits from your account:
- Log in to your Up2 Money account.
- Under the Cards tab at the top right of your screen, click on the Plus button, then on Card settings.
- The card limit is set to €10,000 by default.
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How can I order a physical debit card?
As soon as we have successfully verified your identity, you'll be able to order a physical debit card. We'll ship it to the address you provided. Here's how you order: Log in to your Up2 Money account. On the Cards tab, on the physical card, click on ...
My physical card order never arrived, what should I do?
Your card should arrive within 7 business days (count 3 additional business days for a non-French address). If you haven’t received it after this period, please get in touch with us by sending an email to support@up2.money. This could be due to an ...
I accidentally damaged/broke my card how do I get a new one?
Should your card become damaged or stop working, you can block it from your account and reorder a new card. In order to block it permanently: Log in to your Up2 Money account. Go to the Cards tab, on the physical card, and click the Permanently block ...
What should I do if my card has been lost or stolen?
Don't worry if your card goes missing - you can block it anytime! In order to block it: Log in to your Up2 Money account. Go to the Cards tab, on the physical card, and click on Permanently block. Select one of the following reasons: The physical ...
How do I activate my debit card?
All you have to do to activate a physical debit card is to make your first payment at a store or ATM: you must insert your card and enter your PIN code. Contactless will not work to activate your card.