What should I do if my card has been lost or stolen?
Don't worry if your card goes missing - you can block it anytime!
In order to block it:
- Log in to your Up2 Money account.
- Go to the Cards tab, on the physical card, and click on Permanently block.
- Select one of the following reasons: The physical card is lost or The card has been stolen, then click on Permanently block.
- We'll text you a link to confirm your request.
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My physical card order never arrived, what should I do?
Your card should arrive within 7 business days (count 3 additional business days for a non-French address). If you haven’t received it after this period, please get in touch with us by sending an email to support@up2.money. This could be due to an ...
How can I order a physical debit card?
As soon as we have successfully verified your identity, you'll be able to order a physical debit card. We'll ship it to the address you provided. Here's how you order: Log in to your Up2 Money account. On the Cards tab, on the physical card, click on ...
What are the card limits of my company account?
You can check your card limits from your account: Log in to your Up2 Money account. Under the Cards tab at the top right of your screen, click on the Plus button, then on Card settings. The card limit is set to €10,000 by default.
I accidentally damaged/broke my card how do I get a new one?
Should your card become damaged or stop working, you can block it from your account and reorder a new card. In order to block it permanently: Log in to your Up2 Money account. Go to the Cards tab, on the physical card, and click the Permanently block ...