Cards EEA
My physical card order never arrived, what should I do?
Your card should arrive within 7 business days (count 3 additional business days for a non-French address). If you haven’t received it after this period, please get in touch with us by sending an email to support@up2.money. This could be due to an ...
I accidentally damaged/broke my card how do I get a new one?
Should your card become damaged or stop working, you can block it from your account and reorder a new card. In order to block it permanently: Log in to your Up2 Money account. Go to the Cards tab, on the physical card, and click the Permanently block ...
What should I do if my card has been lost or stolen?
Don't worry if your card goes missing - you can block it anytime! In order to block it: Log in to your Up2 Money account. Go to the Cards tab, on the physical card, and click on Permanently block. Select one of the following reasons: The physical ...
What are the card limits of my company account?
You can check your card limits from your account: Log in to your Up2 Money account. Under the Cards tab at the top right of your screen, click on the Plus button, then on Card settings. The card limit is set to €10,000 by default.
How do I activate my debit card?
All you have to do to activate a physical debit card is to make your first payment at a store or ATM: you must insert your card and enter your PIN code. Contactless will not work to activate your card.
How can I order a physical debit card?
As soon as we have successfully verified your identity, you'll be able to order a physical debit card. We'll ship it to the address you provided. Here's how you order: Log in to your Up2 Money account. On the Cards tab, on the physical card, click on ...
Popular Articles
How do I update my phone number/email address?
In order to update the phone number or email address associated to your Up2 Money account, an account member should follow these steps: Send us a request by email to support@up2.money Take a selfie of him/herself holding his/her ID near his/her face, ...
Am I eligible to open an account?
Companies across Europe use Up2 Money to provide banking accounts to their customers or employees. If you've been invited to open an account via Up2 Money, you just need to meet the following conditions: You are 18 years of age or older You live in a ...
Where can I learn more about Up2 Money's e-money license?
The financial services that Up2 Money offers are operated by our financial partner, a registered Electronic Money institution, an EBA-STEP2 Primary European Bank SEPA Direct Participant, a Principal Member for Mastercard Issuing, regulated and ...
Why am I being asked to verify my identity?
ID verification is required to secure your accounts and prevent fraud. Verifying your identity, and linking that ID to your phone and your 6 digit PIN code lets Up2 Money check it's really you every time you login to your account or confirm payments ...
Which types of businesses does Up2 Money restrict?
Up2 Money builds infrastructure for businesses to embed financial services. While most types of companies can embed banking services with Up2 Money, some aren't allowed to. This decision has nothing to do with whether we "like" or "dislike" a certain ...