Account Management EEA
What banking fees may be charged to my account?
Up2 Money, and like any other financial institution, charges some fees to the end-customer on specific transactions and operations to cover for costs. These fees are listed in BUSINESS ACCOUNTS PRICING AND RISK APPETITE POLICY. Some of these fees are ...
How do I close my account?
Thanks for being a part of Up2 Money, we're sorry to see you go! In order to close your account, an account administrator should follow these steps: Send an email to support@up2.money indicating their wish to permanently close the account. If you ...
How can I check my billing?
You can check all your invoices from your account's Billing tab: Log in to your Up2 Money account. Click on the Account tab and then click on Billing. Click on INVOICE-period to download the invoice corresponding to the billing period. Please note ...
What do you mean "It looks like this is not your mobile phone"?
This message means that the configuration of your browser on your mobile phone does not allow the connection to the website: In order to allow the connection: On Android Launch Chrome. Click on the three dots at the top right to access the menu. ...
How do I update my phone number/email address?
In order to update the phone number or email address associated to your Up2 Money account, an account member should follow these steps: Send us a request by email to support@up2.money Take a selfie of him/herself holding his/her ID near his/her face, ...
I forgot my passcode, how can I set up a new one?
If you need to reset your passcode please follow these steps: When asked for a passcode click on I forgot my passcode. Choose your new passcode*. Our support team will call you in the next 72 hours to verify your identity (sometimes we might request ...
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How do I update my phone number/email address?
In order to update the phone number or email address associated to your Up2 Money account, an account member should follow these steps: Send us a request by email to support@up2.money Take a selfie of him/herself holding his/her ID near his/her face, ...
Am I eligible to open an account?
Companies across Europe use Up2 Money to provide banking accounts to their customers or employees. If you've been invited to open an account via Up2 Money, you just need to meet the following conditions: You are 18 years of age or older You live in a ...
Where can I learn more about Up2 Money's e-money license?
The financial services that Up2 Money offers are operated by our financial partner, a registered Electronic Money institution, an EBA-STEP2 Primary European Bank SEPA Direct Participant, a Principal Member for Mastercard Issuing, regulated and ...
Why am I being asked to verify my identity?
ID verification is required to secure your accounts and prevent fraud. Verifying your identity, and linking that ID to your phone and your 6 digit PIN code lets Up2 Money check it's really you every time you login to your account or confirm payments ...
Which types of businesses does Up2 Money restrict?
Up2 Money builds infrastructure for businesses to embed financial services. While most types of companies can embed banking services with Up2 Money, some aren't allowed to. This decision has nothing to do with whether we "like" or "dislike" a certain ...