Onboarding EEA
Why was I denied an account?
First, we suggest you check that you're eligible for an account at Up2 Money. Sometimes, even if basic eligibility requirements are met, Up2 Money might deny certain accounts due to legal restrictions. For example, some companies might be restricted ...
Why is my account still pending validation from Up2 Money?
Sometimes Up2 Money needs to perform additional verifications before validating an account. This doesn't mean that something is wrong. We simply need to make sure that we meet all legal obligations. You will receive an email if further documents are ...
If I'm opening an account for myself (a physical person), what documents do I need to complete onboarding?
If the account is for yourself you'll need to present: An identity document (when you do Identity Verification) Make an initial transfer (minimum €1) from another bank account of yours Up2 Money sometimes asks for additional documents, such as: A ...
Am I eligible to open an account?
Companies across Europe use Up2 Money to provide banking accounts to their customers or employees. If you've been invited to open an account via Up2 Money, you just need to meet the following conditions: You are 18 years of age or older You live in a ...
Where can I find the "ultimate beneficial owners" (UBO) of my company?
When a company onboards with Up2 Money, it must declare its UBOs, or ultimate beneficial owners. An ultimate beneficial owner is any natural person (that is a real, live, physical person) who owns, either directly or indirectly, at least 25% of the ...
What if I don't have any proof of registration/Kbis to open an account for my company or organization ("legal person")?
If you don't have any proof of registration, you will be blocked in the onboarding process. In order move forward with your onboarding, send an email to support@up2.money.
What documents do I need to provide to onboard my company or organization (a "legal person")?
Up2 Money will usually ask for: Proof of registration (for example in France: Kbis, JOAFE extract, fiche synthétique de la copropriété...) What if I don't have any proof of registration? By-Laws (the rules your company put in place to regulate ...
Is my company or organization eligible to open an account?
Your company or organization is eligible to open an account if: You're headquartered within the European Economic Area You don't operate in a sensitive industry
Which types of businesses does Up2 Money restrict?
Up2 Money builds infrastructure for businesses to embed financial services. While most types of companies can embed banking services with Up2 Money, some aren't allowed to. This decision has nothing to do with whether we "like" or "dislike" a certain ...
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How do I update my phone number/email address?
In order to update the phone number or email address associated to your Up2 Money account, an account member should follow these steps: Send us a request by email to support@up2.money Take a selfie of him/herself holding his/her ID near his/her face, ...
Am I eligible to open an account?
Companies across Europe use Up2 Money to provide banking accounts to their customers or employees. If you've been invited to open an account via Up2 Money, you just need to meet the following conditions: You are 18 years of age or older You live in a ...
Where can I learn more about Up2 Money's e-money license?
The financial services that Up2 Money offers are operated by our financial partner, a registered Electronic Money institution, an EBA-STEP2 Primary European Bank SEPA Direct Participant, a Principal Member for Mastercard Issuing, regulated and ...
Why am I being asked to verify my identity?
ID verification is required to secure your accounts and prevent fraud. Verifying your identity, and linking that ID to your phone and your 6 digit PIN code lets Up2 Money check it's really you every time you login to your account or confirm payments ...
Which types of businesses does Up2 Money restrict?
Up2 Money builds infrastructure for businesses to embed financial services. While most types of companies can embed banking services with Up2 Money, some aren't allowed to. This decision has nothing to do with whether we "like" or "dislike" a certain ...